Customers with an active Software Assurance plan are eligible to receive support for their products. Intuitive Solution's live support team is available from 7AM CST - 7PM CST. After hours and weekend support is available through on live on call service. If you do not currently have an active Software Assurance plan, please contact our sales desk at 877-889-1011 (option 1) or ask one of support representatives to direct you to the right team member.
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
Click this link to download our Quick Support Tool. You may use this to chat with a support representative during regular hours, and they will be able to quickly connect to your computer. Also use this to connect while already on the phone with one of our representatives.
Alternately, click this link to download the Full Support Tool, allowing you to install only once and connect via chat and remote control just as easily as the Quick Support Tool.